Template 4

Template for procurement of ICT products and services

This template provides minimum guidelines for procurement of accessible ICT products and services including hardware, software, web or mobile application. It is written in a general form respecting the different procurement regulations and policies in member countries.

The template is divided into two parts, the first part, shown in table 16 below, lists required criterion by ICT products to meet accessibility needs for persons with different functional disabilities with or without assistive technologies. ICT products in the first part include closed functionality products, two-way voice communication, products with video capability and generic hardware requirements.

The second part shown in table 17, maps the EN 301 549 V2.1.2 requirements (websites, non-web document, open or closed functionality software, authoring tools, product and support Docs) with criterion of our proposed template 1 (table 12).

Table 16. Procurement of ICT products and services Template –Part 1

Criterion ref.

Sub Criteria

Description

Functional performance

4.2 Functional Disabilities

4.2.1 Usage without vision

4.2.2 Usage with limited vision

4.2.3 Usage without perception of color

4.2.4 Usage without hearing

4.2.5 Usage with limited hearing

4.2.6 Usage without vocal capability

4.2.7 Usage with limited manipulation or strength

4.2.8 Usage with limited reach

4.2.9 Minimize photosensitive seizure triggers

4.2.10 Usage with limited cognition

4.2.11 Privacy

ICT products must provide access to information to persons with listed functional disabilities and provide adequate privacy.

ICT Products with closed functionality

5.1 Closed Functionality

5.1.3 Non-visual access

5.1.4 Text enlargement

5.1.5 Visual output for auditory information

5.1.6 Operation without keyboard interface

ICT products must provide access alternatives when using closed or self-contained products with appropriate controls

5.2 Activation of accessibility features

ICT products must provide

Access to features based on needs

5.3 Biometrics

ICT products must provide alternative biometric identification(voice, Retina, fingerprint)

5.4 Preservation of accessibility information during conversion

ICT products must preserve accessibility information

5.6.2 Visual status

ICT with two-way voice communication

6.2 Real-time text (RTT) functionality

6.2.2 Display of Real-time Text

6.2.3 Interoperability

6.2.4 Real-time text responsiveness

ICT products must provide

Real-time text and voice, that responsive and interoperable

6.3 Caller ID

ICT products must provide

Caller ID in multiple modalities

6.4 Alternatives to voice-based services

ICT products must provide

voice mail or interactive voice response

6.5 Video communication

6.5.4 Synchronization between audio and video

ICT products must provide

two-way synchronization between audio and video

ICT with video capabilities

7.1 Caption processing technology

7.1.1 Captioning playback

7.1.2 Captioning synchronization

7.1.3 Preservation of captioning

ICT products must provide

Ability to display caption information(timing, color and positioning) while preserving synchronization

7.2 Audio description technology

7.2.1 Audio description playback

7.2.2 Audio description synchronization

7.2.3 Preservation of audio description

ICT products must provide

Playback Ability to audio description while preserving synchronization

7.3 User controls for captions and audio description

ICT products must provide

User controls for audio description(position, text colors, text style and text fonts)

Hardware

8.1 General Requirements

8.1.2 Standard connections

ICT products must provide

At least one standard IO connection

8.2 Hardware products with speech output

8.2.1 Speech volume gain

ICT products must provide

Appropriate controls to adjust volume

8.3 Physical access to ICT

8.3.2 Clear floor or ground space

8.3.3 Reach range for ICT

8.3.4 Visibility

8.3.5 Installation instructions

These are country specific requirements

Table 17. Procurement of ICT products and services Template- Part 2

Criteria

EN 301 549 Criteria

ICT product must provide

1.1.1 Non-text Content (Level A)
  • 9.1.1.1 (Web)
  • 10.1.1.1 (Non-web document)
  • 11.1.1.1.1 (Open Functionality Software)
  • 11.1.1.1.2 (Closed Functionality Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

☐

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)
  • 9.1.2.1 (Web)
  • 10.1.2.1 (Non-web document)
  • 11.1.2.1.1 (Open Functionality Software)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
  • 11.1.2.1.2.1 and 11.1.2.1.2.2 (Closed Software)
  • 11.8.2 (Authoring Tool)

☐

1.2.2 Captions (Prerecorded) (Level A)
  • 9.1.2.2 (Web)
  • 10.1.2.2 (Non-web document)
  • 11.1.2.2 (Open Functionality Software)
  • 11.1.2.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

☐

1.3.3 Sensory Characteristics (Level A)
  • 9.1.3.3 (Web)
  • 10.1.3.3 (Non-web document)
  • 11.1.3.3 (Open Functionality Software)
  • 11.1.3.3 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

☐

1.3.4 Orientation
  • 9.1.3.4 (Web)
  • 10.1.3.34(Non-web document)
  • 11.1.3.4(Open Functionality Software)
  • 11.1.3.4 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

☐

1.4.1 Use of Color (Level A)
  • 9.1.4.1 (Web)
  • 10.1.4.1 (Non-web document)
  • 11.1.4.1 (Open Functionality Software)
  • 11.1.4.1 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

☐

1.4.2 Audio Control (Level A)
  • 9.1.4.2 (Web)
  • 10.1.4.2 (Non-web document)
  • 11.1.4.2 (Open Functionality Software)
  • 11.1.4.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

☐

1.4.3 Contrast

  • 9.1.4.3 (Web)
  • 10.1.4.3 (Non-web document)
  • 11.1.4.3.1 (Open Functionality Software)
  • 11.1.4.3.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

☐

1.4.4 Resize Text
  • 9.1.4.4 (Web)
  • 10.1.4.4 (Non-web document)
  • 11.1.4.4.1 (Open Functionality Software)
  • 11.1.4.4.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

☐

1.4.11 Non-Text Contrast
  • 9.1.4.11 (Web)
  • 10.1.4.4 (Non-web document)
  • 11.1.4.4 (Open Functionality Software)
  • 11.1.4.4 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

☐

2.1.1 Keyboard (Level A)
  • 9.2.1.1 (Web)
  • 10.2.1.1 (Non-web document)
  • 11.2.1.1.1 (Open Functionality Software)
  • 11.2.1.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

☐

2.1.2 No Keyboard Trap (Level A)
  • 9.2.1.2 (Web)
  • 10.2.1.2 (Non-web document)
  • 11.2.1.2 (Open Functionality Software)
  • 11.2.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

☐

2.2.1 Timing Adjustable (Level A)
  • 9.2.2.1 (Web)
  • 10.2.2.1 (Non-web document)
  • 11.2.2.1 (Open Functionality Software)
  • 11.2.2.1 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

☐

2.2.2 Pause, Stop, Hide (Level A)
  • 9.2.2.2 (Web)
  • 10.2.2.2 (Non-web document)
  • 11.2.2.2 (Open Functionality Software)
  • 11.2.2.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

☐

2.3.1 Three Flashes or Below Threshold (Level A)
  • 9.2.3.1 (Web)
  • 10.2.3.1 (Non-web document)
  • 11.2.3.1 (Open Functionality Software)
  • 11.2.3.1 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

☐

3.1.1 Language of Page (Level A)
  • 9.3.1.1 (Web)
  • 10.3.1.1 (Non-web document)
  • 11.3.1.1.1 (Open Functionality Software)
  • 11.3.1.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

☐

3.2.2 On Input (Level A)
  • 9.3.2.2 (Web)
  • 10.3.2.2 (Non-web document)
  • 11.3.2.2 (Open Functionality Software)
  • 11.3.2.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

☐

3.3.1 Error Identification (Level A)
  • 9.3.3.1 (Web)
  • 10.3.3.1 (Non-web document)
  • 11.3.3.1.1 (Open Functionality Software)
  • 11.3.3.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

☐

3.3.3 Error Suggestions

  • 9.3.3.3 (Web)
  • 10.3.3.3 (Non-web document)
  • 11.3.3.3 (Open Functionality Software)
  • 11.3.3.3 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

☐

3.3.4 Error Prevention
  • 9.3.3.4 (Web)
  • 10.3.3.4 (Non-web document)
  • 11.3.3.4 (Open Functionality Software)
  • 11.3.3.4 (Closed Functionality Software)

☐

[1] https://www.un.org/development/desa/disabilities/convention-on-the-rights-of-persons-with-disabilities.html

[2] https://www.who.int/disabilities/world_report/2011/report/en/

[3] https://www.itu.int/en/council/planning/Documents/ITU_Strategic_plan_2020-2023.pdf

[4] https://g3ict.org/publication/2016-crpd-ict-accessibility-progress-report p.12

[5] https://www.un.org/development/desa/disabilities/convention-on-the-rights-of-persons-with-disabilities.html

[6] https://undocs.org/A/RES/64/154

[7] https://www.un.org/en/webaccessibility/index.shtml

[8] https://g3ict.org/publication/2016-crpd-ict-accessibility-progress-report

[9] https://g3ict.org/publication/2016-crpd-ict-accessibility-progress-report p.21

[10] https://www.un.org/development/desa/disabilities/wp-content/uploads/sites/15/2019/09/Accessibility-infographic.jpg

[11] https://g3ict.org/upload/accessible_DARE-Index-2020-Top-Performing-Countries-ENGLISH-1.pdf

[12] https://g3ict.org/upload/DARE-Index-Top-Performing-Countries-Nov-5-2018.pdf

[13] https://g3ict.org/upload/accessible_DARE-Index-2020-Top-Performing-Countries-ENGLISH-1.pdf

[14] https://www.un.org/development/desa/disabilities/wp-content/uploads/sites/15/2019/07/disability-report-chapter2.pdf p. 187

[15] http://universaldesign.ie/What-is-Universal-Design/The-7-Principles/

[16] https://www.iso.org/standard/51341.html p.2

[17] https://www.w3.org/TR/2008/REC-WCAG20-20081211/

[18] http://www.alecso.org/wcag2.0/

[19] https://www.w3.org/TR/2018/REC-WCAG21-20180605/

[20] https://www.w3.org/TR/WCAG22/

[21] https://www.itu.int/rec/T-REC-F.790-200701-I/en

[22] https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards/section-508-standards

[23] https://www.etsi.org/deliver/etsi_en/301500_301599/301549/03.01.01_20/en_301549v030101a.pdf

[24] https://www.iso.org/standard/71953.html

[25] http://www.w3.org/TR/UNDERSTANDING-WCAG20/

[26] http://www.w3.org/TR/WCAG20-TECHS/

[27] https://www.w3.org/TR/ATAG/

[28] https://www.w3.org/TR/UAAG20/

[29] https://www.itu.int/rec/T-REC-H.702

[30] https://www.itu.int/pub/T-TUT-FSTP-2015-AM

[31]https://www.itu.int/rec/T-REC-F.921

[32] https://www.itu.int/rec/T-REC-H.Sup17/en

[33] https://www.itu.int/rec/T-REC-F.930

[34] https://www.itu.int/pub/T-TUT-FSTP-2015-ACC

[35] Marincu, C., & McMullin, B. (2004). A comparative assessment of Web accessibility and technical standards conformance in four EU states. First Monday, 9(7). https://doi.org/10.5210/fm.v9i7.1160

[36] http://www.clickawaypound.com/

[37] https://www.europarl.europa.eu/factsheets/en/sheet/64/digital-agenda-for-europe

[38] https://eur-lex.europa.eu/eli/dir/2016/2102/oj

[39] https://siteimprove.com/media/5009/accessible-report-eu-democracy.pdf

[40] http://data.europa.eu/eli/dir/2019/882/oj

[41] https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32017L1564&from=EN

[42] https://g3ict.org/headlines/switzerland-publishes-government-standard-on-digital-accessibility-1

[43] https://socitm.net/download/top-five-most-common-accessibility-issues/

[44] https://ec.europa.eu/digital-single-market/en/eu-funded-research-projects-technologies-accessibility

[45] https://www.unescwa.org/publications/disability-arab-region-2018, P.13

[46] https://www.unescwa.org/publications/disability-arab-region-2018 , P.21

[47] https://www.unescwa.org/sites/www.unescwa.org/files/publications/files/arab-digital-development-report-2019-english.pdf , p.14

[48] https://www.unescwa.org/sites/www.unescwa.org/files/publications/files/arab-digital-development-report-2019-english.pdf

[49] https://www.itu.int/net4/ITU-D/idi/2017/index.html#idi2017byregion-tab

[50] https://www.wipo.int/treaties/en/ShowResults.jsp?lang=en&treaty_id=843

[51] https://apps.who.int/iris/handle/10665/258592

[52]http://www.yesser.gov.sa/AR/Methodologies/Egovernment%20Transactions%20Methodologies%20%20Handbooks/Government%20Website%20Management%20Guidelines%20-%2019November2018.docx

[53] http://www.cbk.gov.kw/en/images/SpecialneedAr-10-118901-3.pdf

[54] https://data2.unhcr.org/en/documents/download/66679

[55] https://data2.unhcr.org/en/documents/download/66679 P.15

[56] https://www.modee.gov.jo/Default/Ar

[57] (IJACSA) International Journal of Advanced Computer Science and Applications, Vol. 7, No. 10, 2016. https://thesai.org/Downloads/Volume7No10/Paper_23-Web_Accessibility_Challenges.pdf , ,P.12

[58] https://www.gco.gov.qa

[59] https://www.motc.gov.qa/sites/default/files/documents/QATAR's%20eAccessibility%20Policy%20-%20Eng.pdf

[60] https://www.psa.gov.qa/en/nds1/Documents/NDS_ENGLISH_SUMMARY.pdf p.22,29,31

[61] https://mada.org.qa/

[62] https://www.accessibleqatar.com/about-us/

[63] https://g3ict.org/publication/dare-index-2020-global-progress-by-crpd-states-partiess

[64] https://tms.taxoman.gov.om/portal/documents/20126/38852/3.+e-Accessibility%2BPolicy%28Ver1.0%29.pdf/9a02e494-cb07-a868-35da-d57c2adc3c8b

[65] https://www.oman.om/wps/portal/

[66] ATAG https://www.w3.org/WAI/standards-guidelines/atag/

[67] UAAG https://www.w3.org/WAI/standards-guidelines/uaag/

[68] https://www.w3.org/TR/WCAG22/

[69] https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines

[70]https://www.etsi.org/deliver/etsi_en/301500_301599/301549/03.01.01_60/en_301549v030101p.pdf

[71] http://universaldesign.ie/Technology-ICT/Irish-National-IT-Accessibility-Guidelines/Public-Access-Terminals/Guidelines-for-Public-Access-Terminals-Accessibility-Printable-Version/

[72]https://www.etsi.org/deliver/etsi_EN/301500_301599/301549/02.01.02_60/en_301549v020102p.pdf

[a]It mainly relates to UAAG rather than WCAG. UAAG provides guidelines for browser makers, who are responsible for implementing these features.

[b]Some concepts are mixed between ATAG and UUAG on one hand and WCAG itself on the other, I edited with the correct information. These two guidelines (ATAG and UUAG) are introduced in the correct sense in page 40 of this document under "E-accessibility Guidelines Template":

Two important guidelines, Authoring Tool Accessibility Guidelines (ATAG 2) and User Agent Accessibility Guidelines (UAAG), are part of the WCAG guidelines and complement other guidelines in achieving accessible web content. ATAG 2 if applied, it would make the software that creates content, authoring tools, accessible and help developers and persons with disabilities to create accessible web content. The UAAG enables developers to create web content rendering applications, user agent, such as browsers accessible.

[c]I believe this number suffers from a typo! There aren't 280 countries in the whole world AFAIC.

[d]three main categories of challenges?

[e]shouldn't we also include motor/physical movement disabilities?

[f]still a working draft

[g]needs a checkbox

[h]I believe this should be optional, too

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