Template 3

Public Access Terminals and Smart Cards Accessibility Guidelines Template

Public access terminals include ATMs, kiosks, ticketing machines and public terminal that provides services or information. Smart cards are electronic devices (With a SIM card or an electronic chip) that hold digital information to identify its holders and help in performing e-services.

No guidelines are available for these devices but based on priorities proposed by The Centre for Excellence in Universal Design (CEUD)[71] and EN 301 549 V2.1.2 (2018-08)[72] .

Table 15. Public Access Terminals and Smart Cards Accessibility Template

Criteria

Description

Reachability

All operable parts (screen, buttons or controls) are reachable by PWDs sitting or standing.

Controls Size and layout

Controls are grouped according to a set criteria (Logical or operational) easily accessed and well sized.

Operational Suitability

Can be operated with minimal strength and body movement or without being touched

Perceivable Output

All outputs perceived by users vision or hearing impairments

Language use/ Switchable

Users are able to switch between different languages. Use simple language to convey textual or audible information

Biometrics alternatives

Biometric devices are not the only mean of access. provide secure alternative

Three flashes or below threshold

avoid more than 3 in a second flashes for any content

Timing Adjustable

Users can adjust time limits or alerted to do so using speech, text, or sound

Roll back

Roll back any transaction and recover from errors or mistakes

Consistent Interface

Consistent Interface for multiple pages/services

Training

Provide audiovisual training and support for users.

Privacy and security

Provide privacy and security measures. Provide secure alternatives

Smart Cards

Distinguishable

Can be easily distinguished from other cards. By Size, Texture or engraved characters.

Card Orientation

Can be determined without requiring vision. Or used in any orientation

Card authentication

Card authentication method is accessible for different disabilities with alternatives

Source: The Centre for Excellence in Universal Design (CEUD) and EN 301 549 V2.1.2 (2018-08)

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